东西医学中心

常见问题

What do I need to know before my first new patient appointment?

• Please arrive 15-20 minutes before your scheduled appointment to allow for check-in, 完成文书工作, obtaining vital signs and reviewing your medications.
• 请填写 pre-visit问卷 before your visit (PDF printable from home or in clinic)
• Please bring a list of your main concerns and specific requests (referrals, 续杯, 等)将在访问期间讨论.
• Please bring in the bottles of all your medications or an updated medication list to all visits. This includes over the counter, supplements, and herbal products.

If I want to get in touch with my doctor, what are my options?

你可以打电话留言. Phone messages and inquiries are handled by the UCLA Patient Communication Center (PCC). When contacting the PCC, please provide as much information as possible (e.g. 你希望我们如何帮你解决这个问题?). Please allow up to 24 hours for a response during business hours.

You may communicate with the office through the myUCLAhealth electronic portal. 这只适用于非紧急情况. 请允许最多48个工作小时的答复. 交流通常是简短的. Our team is able to provide limited medical information electronically (for safety and legal reasons) and if more extensive discussion is required, we strongly encourage coming for an appointment in person.

How do I sign up for the myUCLAhealth electronic portal, and why is it useful?

You will receive a code when you check out at the front desk after your visit with the physician. You can use that code to register and create a log-on username and password through the myUCLAhealth 网站.

The myUCLAhealth electronic portal is useful for many reasons. 你可以预约或取消约会. The physician may release labs, imaging, and test directly to you rather than sending it by mail. 最后, you may ask NON-URGENT and simple medical questions (not for making appointments) through a messaging option.

If my provider is not in or I cannot get a same day visit with my provider, what are my options? 如果我需要下班后的照顾呢?

工作日我们努力提供 在我们办公室当天预约 周一-星期五. Call during normal hours to request an urgent appointment: 310-998-9118. You may be seen by your PCP or one of the other primary care physicians in our clinic.

晚上和周末: Our colleagues offer access to after-hours care at one of our 紧急护理地点s.  找到一个 紧急护理地点 你附近.  皇冠hga025大学洛杉矶分校医院急诊室 offer fast-track service for minor injuries and illnesses. 请注意, that visits to the ER generally cost more than those to a doctor’s office or an urgent care/immediate care center.

如果有严重或危及生命的问题，请拨打911.

你们对迟到或不来有什么规定?

迟到政策:

• Please be aware that if you arrive late for your scheduled appointment, you may wait to be moved to the next open slot or worked-in between other patients, 如果时间允许的话. 你的访问时间可能会更短.
• You may also consider rescheduling your visit to a time that works best for you.
• If you are more than 15 minutes late for a 30 minute appointment or more than 30 minutes late for an hour long appointment, 我们可能会要求你重新安排你的约会.

未到/迟到取消政策:

• Please make every effort to alert us at least 24 hours ahead of a cancellation before your scheduled appointment.
• Repeated no-show or late cancellations take valued appointment slots from other patients, 如果频繁的话, 这可能导致被诊所解雇.

你们接受哪种保险计划?

We are a medical office; patients are billed for an office visit along with any additional services rendered.  Services provided are billed to your insurance as a courtesy.  请注意 that it is the patient's responsibility to confirm with their insurance carrier if 皇冠hga025大学洛杉矶分校健康 is a network provider under their plan prior to services rendered. Patients are responsible for balances not covered by their insurance.

保险我们 DO 接受:

• HMOs(皇冠hga025大学洛杉矶分校医疗集团)
• 大多数ppo
• 医疗保险

保险我们 不 接受:

• 网外皇冠hga025医保/医疗补助
• 网络外健康计划

我们将尽一切努力投保. However, patients will be responsible for services that their insurance does not cover. If you have any questions regarding billing or payment, please contact the UCLA Patient 计费 Office at 310-301-8650.

你们在诊所做免疫接种吗?

Routine immunizations/vaccination and screening tests are available in our clinic.

HMO的病人: Patients will need to have authorization before receiving vaccinations in our clinic. Our staff can help submit the authorization request when appropriate.

医疗保险的病人: Patients are encouraged to obtain vaccinations/immunizations through retail pharmacies.

PPO的病人: Patients will need to contact their insurance carrier to verify coverage before receiving vaccinations in our clinic

医生的承诺: We strive to minimize unnecessary laboratory testing, 成像研究, 使用药物和转诊. We will discuss with you our rationale for any diagnostic test or intervention that we recommend with the ultimate goal of improving your health and well-being.